1. Digital Products (e.g., eBooks)
Due to the nature of digital products, all sales are final. We do not offer refunds or exchanges unless there is a technical issue that prevents you from accessing or downloading the product. If you encounter any such issues, please contact us within 10 day of purchase for assistance.
2. Services (e.g., Web Development, Social Media Marketing)
Refunds for services are handled on a case-by-case basis. Requests will be considered based on the following conditions:
- Cancellations: If the project is canceled before work begins, a full refund may be issued.
- Partially Completed Work: For cancellations after work has begun, refunds will be prorated based on the portion of the work completed.
- Completed Work: No refunds are available once the service is fully delivered, except in cases of proven dissatisfaction due to non-compliance with agreed terms.
3. Refund Request Process
To request a refund, please contact us at [your contact details] within [X days] of purchase or service completion. Include your order details and reason for the request for a faster resolution.
5. Contact Us
Questions about the Terms of Service should be sent to us at support@penguinpublishers.com.
